Eligibility for Returns

Due to the nature of skincare and cosmetic products:

• Opened, used, or tampered products cannot be returned or refunded for hygiene and safety reasons.
• Returns are only accepted for unused, unopened, and sealed products.
• Products must be returned in their original packaging and in resalable condition.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

Once verified, we will offer a replacement or refund at our discretion.

Return Process

To initiate a return:

1. Contact our customer support team through the Contact Us page.
2. Provide your order details and reason for return.
3. If approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Approved refunds will be processed to the original payment method.
• Refund processing times may vary depending on your payment provider.
• Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used or opened products
• Items purchased on sale or promotion (unless damaged)
• Gift cards or promotional items

Exchange Policy

Exchanges are only available for damaged or incorrect products, subject to availability.

Policy Updates

Carrot Sun reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and take effect immediately.

Contact Us

For any questions regarding returns or refunds, please reach out to our support team via the Contact Us page on www.carrotsunoil.com.